£24,000 - £25,000 Per Annum
Full Time
Permanent
Smethwick, West Midlands
Customer Service And Call Centre
Posted 26 days ago
Expires In 2 Days
Job Description
If so, this may be the job for you!
We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.
Main Duties and Responsibilities:
- Receive and process requests from customers and colleagues via all incoming communication streams
- Proactively and reactively escalate service work to meet service level agreements
- Qualify customer requirements and reduce customer downtime through scripted questioning
- Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
- Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
- Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements
- Purchase order requirements
- Renewal payment calls to customers
- Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.
- Cover and support other roles and responsibilities within the UK Direct Business
The successful person will have the following skills:
Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
- Enthusiasm to learn, continually improve, and use knowledge to help others
- Ability to work to tight deadlines
- Methodical approach to planning and organising
- Effective self-management and focus
- Excellent communication skills, both written and verbal, with internal and external customers
- Eager and willing team player with a positive attitude who also feels able to work
- Ability to own and prioritise workload with an aptitude for multitasking
- Process driven with the confidence to raise queries to aid efficiency
- Calm and focused when working in a pressurised environment
- Computer literate with a sound working knowledge of Windows-based applications
In return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products.
Theresa Munslow
Theresa.Munslow@pertemps.co.uk
01384 455666
Division 046
Pertemps Dudley
Trafalgar House
King Street
Dudley
West Midlands
DY2 8PS
01384 211181
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